Culture > Ticketing site Songkick alarms Adele fans

Posted on December 2, 2015

Image Christopher Macsurak

Image Christopher Macsurak

Indi Hutton-Mackay reports on the latest online ticketing fiasco
This week, advance tickets to the 2016 tour of Adele, singer of recent hit ‘Hello’, were released exclusively to members of Adele.com.

But thousands of fans still had to spend hours queuing online in the rush for these highly sought-after tickets.

This huge demand overwhelmed the ticketing company, Songkick, to the point that some customers found themselves looking at other people’s shopping baskets, including payment details, upon check out.

Songkick have apologised for any “alarm”, but added: “At no time was anyone able to access another person’s password, nor their payment or credit card details (which are not retained by Songkick)”.

Despite this, one fan has stated that, “It’s definitely worrying, as I know myself and a lot of friends of mine have paid with our credit card details and we don’t know who they’ve been exposed to.”

some customers found themselves looking at other people’s shopping baskets, including payment details, upon check out

Dozens of tickets for the tour have already appeared on secondary ticketing sites at inflated prices, despite the assurance from Songkick that “The resale of tickets will not be tolerated”.

An example of this is ticketing site Viagogo, which is selling a single ticket for London’s O2 Arena for £3,506.

Social media sites such as Twitter have been flooded with comments from disappointed fans of this down-to-earth performer. One tweet said, “It’s just sad how expensive the tickets for Adele are … There’s no need”.

Hopefully, fans won’t lose affection for her simple, local-girl charm as a result of these extortionate prices, and her tour can still be the joyful celebration of her work that it should be.

Indi Hutton-Mackay
Indi Hutton-Mackay is a student at Mossbourne Community Academy in Hackney, who aspires to work in the media or as a creative director at a magazine, like Grace Coddington who works for Vogue..

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